Privacy Policy

I. The Parties

1.1 Hotcoin is a global blockchain digital asset trading platform that provides services to users worldwide. Since its establishment, Hotcoin has provided trading and investment services for more than one hundred high-quality blockchain asset categories to millions of users from over 97 countries or regions worldwide, and is one of the leading global platforms for crypto asset trading services.

Hotcoin always puts users’ interests first and is committed to providing a secure, fair, open, and efficient blockchain digital asset trading environment. Hotcoin provides global users with one-stop crypto asset services, including spot trading, C2C trading, futures trading, wealth management, and lending services. It has also established operation centers and localized communities in multiple countries or regions to provide high-quality services.

The platform operates the website https://www.hotcoin.com (hereinafter referred to as “this Website” or the “Website”), which is a platform dedicated to digital asset trading and the provision of related services (hereinafter referred to as the “Service” or “Services”). For the convenience of expression in this Agreement, the Company and the Website are collectively referred to as “we”, “us”, “our”, or other first-person references.

1.2 Any natural person or other entity that logs into this Website shall be deemed a user of this Website. For the convenience of expression in this Agreement, such user is hereinafter referred to as “you”, “your”, or other second-person references.

1.3 For the convenience of expression in this Agreement, we and you are collectively referred to as the “Parties”, and each individually as a “Party”.

II. Purpose of This Privacy Policy

This Privacy Policy sets out the types of information we collect from you when you log into this Website, register on this Website, and/or use the Services provided by us, as well as how we use and protect the information collected.

III. Your Consent

To ensure that you have full confidence in our handling of personal data, you should carefully read and fully understand the terms of this Privacy Policy. In particular, once you log into our Website, regardless of whether you register on this Website, you indicate to us that you accept, agree, undertake, and confirm that:

3.1 You voluntarily disclose your personal data to us with the required consent;

3.2 You will comply with all terms and restrictions of this Privacy Policy;

3.3 You agree that we may collect your information when you log into this Website, register on this Website, and/or use the Services provided by us; you also agree to any future modifications we may make to this Privacy Policy;

3.4 You agree that our branches, affiliates, and employees may contact you regarding products and services that may be of interest to you, unless you have indicated that you do not wish to receive such information.

IV. Information Collected

4.1 When you use this Website, you agree that we may use cookies to collect information about your browsing behavior and interactions on this Website, and to collect and remember the information you provide or leave on this Website, including but not limited to your IP address, geographic location, and other information.

4.2 If you wish to use the Services provided by this Website, you are required to complete and provide the following two categories of information:

     4.2.1 Identity Information. Such information helps us verify whether you are eligible to register as a member of this Website, including but not limited to your name, residential address, mailing address, certificates issued by your country or government that prove your identity, the relevant identification numbers, and all other information that may help us verify your identity (hereinafter collectively referred to as “Identity Information”).

     4.2.2 Service Information. Such information helps us contact you and smoothly provide Services to you, including but not limited to your telephone number, fax number, valid email address, mailing address, debit card information, and/or other account information (hereinafter collectively referred to as “Service Information”).

4.3 When you use this Website or the Services provided by it, we may collect additional necessary information through our dedicated email address published on this Website or by other methods that we consider compliant, for the purpose of improving the functions of this Website, enhancing your experience in using this Website and its Services, improving security, or complying with orders issued by courts, applicable laws and regulations, or other competent government authorities.

4.4 If you access any links to third-party websites or cooperating third parties on this Website, you shall agree to and comply with the separate and independent privacy policy of such third party. We shall not be liable for the content or activities of such websites or partners.

V. Cookies

5.1 When you visit our Website, we may use analytics tools through cookies to record our performance and verify the effectiveness of online advertisements. A cookie is a small amount of data sent to your browser and stored on your computer’s hard drive. Cookies can only be sent to your computer’s hard drive when you use your computer to access our Website.

5.2 Cookies are commonly used to record visitors’ browsing habits and preferences when browsing different items on our Website. The information collected by cookies consists of anonymous aggregate statistical data and does not contain personal data.

5.3 Cookies cannot be used to obtain data from your hard drive, your email address, or your private data. They enable this Website or the systems of service providers to recognize your browser and capture and remember information. Most browsers are preset to accept cookies. You may choose to set your browser to reject cookies or to notify you once cookies are installed. However, if you disable cookies, you may be unable to activate or use certain functions of our Website.

VI. Use of Information

6.1 We use the information collected from you for the following purposes or in the following ways:

     6.1.1 To provide you with the Services through our Website;

     6.1.2 To identify and verify your identity when you use our Website;

     6.1.3 To improve and enhance the Services of the Website. Based on the information and feedback we receive from you, we can improve the Services of the Website and respond more effectively to your service requests and support needs;

     6.1.4 To compile statistical data on the use of our Website and conduct data analysis in cooperation with government authorities, public institutions, and other entities;

     6.1.5 To personalize your experience. Your information will help us better respond to your personalized needs;

     6.1.6 To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or provided to any other company for any reason without your consent, except for the express purpose of completing the transaction requested by you;

     6.1.7 To send emails periodically. The email address you provide for order processing may be used to send you information and updates related to your orders, in addition to occasionally receiving our news, updates, and information about related products or services;

     6.1.8 To fulfill other purposes specified in the User Agreement of this Website and to take all lawful measures necessary to achieve such purposes.

6.2 We will not sell, trade, or otherwise transfer information to other parties, or allow others to collect or use such information, except for the following parties and information: our affiliates, trusted third parties that assist us in operating our Website, conducting our business, or providing Services to you, provided that such parties agree to keep such information confidential; or where we believe that disclosure of such information is appropriate for complying with laws, regulations, rules, or orders issued by courts or other competent authorities, enforcing our Website policies, maintaining the normal operation of the Website, enabling affiliates to provide services, or protecting the rights, property, or safety of us or others. However, your information will not be provided to other parties for marketing, advertising, or other purposes.

VII. Protection of Personal Data

7.1 We implement appropriate physical, electronic, administrative, and technical measures to protect and safeguard the security of your personal data. We use our best efforts to ensure that any personal data collected through our Website is protected from interference by any third party unrelated to us. The security measures we take include but are not limited to:

     7.1.1 Physical measures: Records containing your personal data will be stored in locked locations.

     7.1.2 Electronic measures: Computer data containing your personal data will be stored in computer systems and storage media subject to strict login restrictions.

     7.1.3 Administrative measures: Only personnel authorized by us may access your personal data, and such personnel are required to comply with our internal rules on the confidentiality of personal data.

     7.1.4 Technical measures: Encryption technologies such as Secure Socket Layer Encryption may be used to transmit your personal data.

     7.1.5 Other measures: Our network servers are protected by firewalls.

7.2 If you become aware of any security vulnerability on our Website, please contact us immediately so that we can take appropriate action as soon as possible.

7.3 Despite the technical and security measures described above, we cannot guarantee that data transmission over the Internet is absolutely secure. Therefore, we cannot absolutely guarantee that the personal data you provide to us through our Website will be secure at all times. To the fullest extent permitted by applicable law, we shall not be liable for any loss or damage arising from or caused by unauthorized access to your personal data.

VIII. Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will inform you of amendments to this Privacy Policy by updating and publishing the effective date of the new version and highlighting the amended content. While we may notify you of amendments to this Privacy Policy from time to time, we are under no obligation to do so. You should regularly review this Privacy Policy and pay attention to any amendments. If you do not agree to the amended content, you should immediately stop accessing this Website. Once an updated version of this Privacy Policy is published, your continued access to this Website indicates and confirms that you agree to the updated content and agree to comply with the updated Privacy Policy.

IX. Communication with Us

9.1 If you have any requests or comments, you may contact us by email at service@hotcoin.com. This is the only valid and official email address for communication between you and us. Therefore, we shall not be liable for any act or omission arising from your failure to use the valid contact method.

9.2 We only publish announcements and information through the valid contact methods on this Website or by posting announcements on this Website. Therefore, we shall not be liable for any loss arising from your reliance on information obtained through any method other than those mentioned above.

9.3 If you have any questions about our Privacy Policy, please feel free to contact us.